Frequently Asked Questions
Everything you need to know about Alpha-H Skincare products, orders, and delivery.
Are Alpha-H products suitable for sensitive skin?
While many of our products contain active ingredients like Glycolic Acid, we offer specific ranges designed for sensitive skin. We recommend starting with a patch test or consulting our 'Skin Guide' to find the best concentration for your skin type.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout and usually arrive within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction to a product, please contact our customer care team within 14 days for assistance with our satisfaction guarantee.
Are your products cruelty-free and vegan?
Alpha-H is a cruelty-free brand; we do not test on animals. Most of our products are vegan-friendly, though a few select items may contain sustainably sourced ingredients like beeswax or silk proteins. Please check the individual product pages for a full ingredient list.
Can I use Liquid Gold while pregnant?
Liquid Gold contains Glycolic Acid, which is generally considered safe during pregnancy. However, as skin can become more sensitive during this time, we always recommend consulting with your healthcare professional before starting a new active skincare routine.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.